Great room, but the dinner service really needs improvement.

The rooms feature stunning large windows that provide a great view of the garden and horses, creating a relaxing atmosphere.

Location is about 5km outside of town, making access less convenient. The furnishings in both the rooms and shared areas felt incomplete, with some rooms lacking comfortable seating and the communal space dimly lit with harsh lights. There's a lack of a proper bar or dining experience in the evenings, making it feel sterile rather than a vibrant destination.

The large windows in the room offered beautiful views, making the stay peaceful. Breakfast was enjoyable, with a variety of options. However, the disorganization in the dining experience was noticeable, as staff struggled with meal availability and service. Additionally, the hotel could enhance its ambiance with better furnishings and lighting, as some areas felt incomplete.

The hotel provided breathtaking views from the room.

Upon arrival, our reservation was not honored due to overbooking, leaving us stranded in a foreign town late at night. It took multiple phone calls for the staff to agree to pay for an alternate hotel, which added to our frustration. Breakfast service was poorly organized. we had to ask for basic utensils, and the staff seemed unprepared to handle requests.

A practical review for you

Stunning views from large windows and a beautifully finished room made our stay unforgettable. The waterfall shower was a luxurious touch after hiking. Breakfast was abundant and delightful. The welcoming communal areas added to the charm, making it a perfect retreat. Access to Puerto Natales is easy but slightly off the main road.

The experience was truly memorable while exploring Torres del Paine National Park. The room was beautifully finished with massive windows facing the mountains, allowing us to enjoy the stunning views right from our bed. Breakfast was a delightful surprise, featuring various homemade dishes that outperformed what I've had in larger hotels. Though the road leading to the hotel gave an initial impression of isolation, the peace and unique character of the space made it a worthwhile retreat.

Stunning views from the room with large windows made mornings unforgettable, especially as I enjoyed homemade pastries during breakfast. While the location is a bit distant from the town center, the peace and quiet were a welcome retreat. However, the communal areas felt underwhelming, and some furniture could use upgrading to enhance comfort. I also noticed that the staff appeared somewhat overwhelmed during meals, which could lead to delays in service.

All good, meets expectations. Friendly staff and breathtaking views from every angle, including a delightful breakfast with fresh options.

beautiful rooms but parking concerns

The rooms were spacious and featured stunning large windows that offered a great view of the garden and the horses. I appreciated the creative use of reclaimed materials, which added a unique character to the space. Breakfast was delicious and far exceeded my expectations.

The small parking lot was a bit concerning upon arrival.

The hotel provided breathtaking views from the room, allowing me to relax while enjoying the stunning landscape. The breakfast was delightful, featuring freshly baked bread and a variety of homemade pastries. Staff were attentive and accommodating, enhancing my overall experience.

Location slightly distant from town.

The breathtaking views from the large windows made our stay truly special. We loved the handmade breakfast options, which included fresh eggs and scrumptious pastries that exceeded our expectations. The hotel's unique character from its reclaimed materials added a charming touch to the experience.

The hotel is located about 5 km from downtown, which can be a bit inconvenient.